Help

Frequently Asked Bill Payment & Presentment Questions

Banking | Internet Banking | Bill Pay | Security Tips

Q: How does Bill Payment and Presentment work?
A: Payments are sent to your designated payees on the day you select (Process Date). Payments are sent either electronically or by paper check, depending upon the payee’s ability to accept electronic payments.

Electronic payments take up to three business days to reach your payee while paper checks may take up to 10 days.

Payments will be electronically deducted from your Century Savings Bank account on or after the Process Date, never before. For your convenience, you have the option of setting up payments as one-time only or recurring. To help you understand the process, we have provided a diagram.

Q: Is it possible to schedule recurring payments?
A: Yes. You can schedule payments once a week, once every two weeks, twice a month, once a month, once every 2 months, once every 3 months, once every 6 months, or once a year. The final payment of a recurring payment scheme may be designated by a final payment date or it may continue indefinitely.

Q: How do I register for electronic Bill Payment and Presentment?
A: Bill Payment and Presentment registration is easy! If you don’t already have access to Online Banking, there is a simple one-step process which allows you to enroll for both Online Banking and Bill Payment and Presentment at the same time. Once you have been approved for Online Banking, your application for Bill Payment and Presentment will automatically be sent to Metavante for approval, and within minutes you can start paying your bills online.

If you already have Online Banking access, you simply need to click on the Bill Pay button in the top navigation. The first time you attempt to access the bill payment section of Online Banking, you will be prompted to begin online registration. You are first requested to read and accept the authorization disclosure. Failure to accept the disclosure terms prevents the registration process from proceeding. Once the disclosure is agreed to, complete the online registration form and within minutes, you will be able to begin paying your bills online.

Q: When I add a new payee to my Bill Payment and Presentment account, or change my account number, how quickly will the change take place?
A: When you update the information for the bill payment account, the changes are implemented virtually instantaneously.

Q: Can I receive an annual summary of my bill payments sorted by category or payee?
A: One month of Payment History is available on the Reports screen by default. A full year’s history can be obtained by changing the date range. Additionally, custom reports may be created to sort the payment history by payee, payment date, funding account, and payment status. These reports may also be subtotaled by various timeframes and any accompanying notes displayed. You may also view when a check was cleared by a payee.

Q: Can I use electronic Bill Payment and Presentment with all my accounts?
A: Only checking accounts can be used for Bill Payment and Presentment purposes.

Q: When is Bill Payment and Presentment available?
A: You can schedule payments 24 hours a day, seven days a week.

Q: Are my Bill Payment and Presentment transactions reflected as Online Banking transactions?
A: Yes. All Bill Payment and Presentment transactions become part of your account transaction history and show up on your monthly account statement and Online Banking account histories.

Q: How do I add new payees?
A: To add a new payee to your account, click the Add Payee link under the Payees main navigation button. The Add Payee page will appear with instructions for adding the payee.

Q: How do I update a payee's account number?
A: To update a payee's account number, click Payee List from your navigation links to display your list of payees. Find the payee for which you want to change the account number, and click its name. Within the Payee information section, click the Change Information link to display the Edit Payee page. Enter the new account number and click Save changes.

Q: How do I update a payee's remittance address?
A:To update a payee's address, from your navigation links click Payee List to display your list of payees. Find the payee for which you want to change the address and click its name to display the Payee Details page. Within the Payee information section, click the Change information link to display the Edit Payee page. Enter the new address and click Save changes.

Q: How can I end online delivery of a bill and resume receiving my paper bill at home?
A: To stop online delivery of a bill, from your navigation links, click Payee list. From your list of payees, click the name of the corresponding payee. Within the Payee section, click the Stop Receiving Bills Online link within "Online Bill Information" display to change information. You will receive a confirmation message from the system and must click Submit to complete the deactivation of the e-bill.

For payees from whose website we retrieve your bills, this process will simply end online delivery of your bill. If you have requested that your payee stop sending the paper bill to your home, you should contact your payee directly to resume receiving a paper bill.

Q: Can Bill Payment and Presentment be used when I am out of the country?
A: Bill Payment and Presentment provides you with peace of mind when you are traveling for an extended period of time. All you need is access to the Internet with a secure browser and you can pay your bills while out of the country. Payees must be located within the 50 United States and Territories.

Q: Is there a limit to the number of Bill Payment and Presentment accounts I can set-up?
A: Bill Payment and Presentment can support multiple funding accounts. Additional accounts can be made available only upon request.

Q: Who can be paid using the Bill Payment and Presentment system?
A: Anyone in the 50 United States and territories who can accept a check can be paid using the Bill Payment and Presentment system. You can pay practically anyone- charge accounts, utilities, auto loans, professionals, even a lawn service or a relative. However, tax payments (such as federal, state and local) and court directed payments (such as alimony and child support) cannot be processed through our online Bill Payment and Presentment system.

Q: Can I pay my bills on the weekend?
A: You can set up your payments during the weekend. However, when scheduling payments on a weekend, the first day for which you can schedule payments (single or recurring) is the first business day following the weekend. Generally, single or recurring payments that fall on a Saturday, Sunday or bank holiday are processed on the next business day and are debited from your account within two business days. If a bank holiday falls on either a Friday or Monday, the debit will occur within three days.

Q: If I schedule multiple bill payments for a single day, how will my account be debited- as a lump sum or separately?
A: Each bill payment is debited separately.

Q: What if I do not have sufficient funds on the day Metavante, our Bill Payment and Presentment provider, debits my account?
A: Following is a summary of Metavante’s Insufficient Funds procedure:

• A block will automatically be placed on all accounts that have an ACH debit returned to Bill Payment and Presentment services. No additional bill payments will be processed until the account is properly funded and the return(s) cleared. If a payment request is received while the account is blocked, a letter will be sent notifying you that the payment(s) will not be processed. A copy will also be sent to Century Savings Bank.
• Upon the first return, Metavante will automatically re-send all ACH returns under $100.00. Exception: debits for payments in which the credit portion was sent electronically will be resent regardless of the dollar amount without financial institution verification.
• Metavante will contact Century Savings Bank to verify all returns exceeding $100.00. If funds are available, they will re-send the return(s). If funds are unavailable and if the payment was made by check, a stop payment will be placed.