Banking | Internet Banking | Bill Pay | Security Tips Q: What is required to use the Online Banking service?
Help
Frequently Asked Internet Banking Questions
Q: What is Online Banking?
A: Online Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.
A: All you need to use Internet Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Netscape Navigator® or America Online®. You can use any computer that has Internet access.
Q: How do I access Online Banking?
A: You must first complete the Online Banking registration form and submit it to us. Once your registration is received we will process your request, usually within 24-48 hours. Upon submission of your application (on-screen) and after approval of your application (via e-mail), we will provide you with instructions for completing the application process and logging into Online Banking for the first time. You must have an existing checking, savings or loan account before banking online.
Q: What can I do with Online Banking?
A: You can view account balances and transaction history, transfer money, view and download account statements, file your taxes and much more. Check out the Online Banking Demo to see all the features of Online Banking and how you can personalize your online banking experience.
Q: Is any of my personal information stored in the Online Banking product?
A: Yes, the Online Banking product stores your User ID, password and user preferences. If you keep a stock portfolio, that information is also stored.
Q: How current is my banking information?
A: Your account information is updated in an online real-time environment each time a new transaction posts to your account .
Q: What accounts will I be able to access through Online Banking?
A: You can access your Century Savings Bank checking, savings, and loan accounts from the Online Banking service. Our Online Banking Product is intended to give you as much access, security, and versatility as possible.
Q: How much account information can I view at once?
A: The system will automatically show the current month's transactions and information. However, by selecting User Preferences, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to same date of the previous month.
Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.
Q: Can I schedule future transfers?
A: Yes, you can schedule one time, future and recurring transfers.
Q: When can I use Online Banking services?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: How many stocks can I track in my online portfolio?
A: Your online portfolio will track up to 20 stocks.
Q: Is there a demo available for me to try?
A: Yes, we have an Online Banking Demo that is part of the Home Banking package.
Q: How long can I be inactive before being logged out of the Online Banking product?
A: The inactivity time out default is set for 20 minutes. However, you can define the timeout period in the User Options area for 20, 30 or 40 minutes.
Q: Can I create my own password that is easy for me to remember?
A: Yes, you create your own password when you log into Online Banking for the first time.
Q: What happens if I forget or lose my password?
A: If you answered the forgotten password questions on your application, simply click on the "Reset Your Password" link on the login page and the answer the three questions. If you are unsuccessful, you can call us during normal business hours and we will take you through the steps needed to get back into the system immediately!
