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FAQs - Frequently Asked Questions

Select a Topic from the Index Below:

Bank Information

Q: Where can I find the closest Century Savings Bank branch and hours of operation?

A: Use our convenient ATM/Branch Locator tool to locate a branch, to find address, phone and hours information and to obtain directions.

Q: On what holidays is the bank closed?

A: The Bank observes all Federal Reserve holidays.

General Account Information

Q: Do you offer "Safe Deposit Boxes"?

A: Safe Deposit Boxes are located in every ATM/branch office (except our Elmer location). For specific box sizes, availability and pricing, contact your local ATM/branch office.

Q: What is the Bank's ABA/Routing Number?

A: 231270366

Q: How do I change the address on my accounts?

A: Come into the nearest branch location, complete a "Change of Address Form", and provide us with proof of your new address.

Q: How do I open an account at Century Savings Bank?

A: Visit your nearest branch location to open an account. Currently, Century Savings Bank opens accounts for those who live in or near our tri-county servicing area (Cumberland, Salem, and Gloucester counties).

Q: What forms of identification do you accept when opening an account?

A: Customers are required to present two forms of ID. Examples of acceptable ID include, but are not limited to, driver's license, passport, and government ID. Contact your local office for a complete list.

Q: Are my accounts FDIC insured?

A: Yes, Century Savings Bank accounts are all FDIC insured up to $250,000. For more details on what this means, check out the FDIC website.

Q: Is there a fee for Direct Deposit?

A: No, Century Savings Bank does not charge you a fee to have Direct Deposit into an account.

Q: How can I obtain a balance on my account?

A: You can obtain account balances 24-hours a day via the bank's secure Online Banking and Automated Teller (877-878-2368) products or you may call your local office during business hours.

Checking Accounts

Q: How do I order/reorder checks for my checking account?

A: Your initial order of checks can be completed at the time of account opening through the Bank's preferred check vendor or you may opt to order checks on your own from an outside vendor. Check reorders for the Bank's preferred vendor can be placed directly online through the vendor's website or by dropping off/mailing in a reorder form to your local Branch office.

Q: How can I place a stop payment on a check?

A: You can call or visit your local office to place a stop payment, and within 14 days, you must sign the stop payment form for the stop to remain valid. There is a fee to place a stop payment.

Q: How can I place a stop payment on an ACH payment?

A: You can call or visit your local office to place a stop payment, and within 14 days, you must sign the stop payment form for the stop to remain valid. There is a fee to place a stop payment.

Q: Do my accounts have Overdraft Protection?

A: Century Savings Bank offers Overdraft Protection Transfer from another qualified deposit account at Century to cover overdrafts.

Q: Do you offer combined statements?

A: Yes, we are able to combine multiple statement accounts sharing the same Tax Id #.

Certificates of Deposit

Q: Is there a penalty if I withdraw from my certificate of deposit before it matures?

A: Yes, there is a penalty depending upon the term. Refer to the certificate Terms and Conditions for more details.

Q: Can I make a deposit to my certificate of deposit?

A: A deposit can be made at renewal (during the 10-day grace period).

Q: Can I withdraw interest from my certificate of deposit account?

A: Yes, if you have selected to have interest added back to the certificate, you can withdraw interest that has been earned (posted) at any time. All withdrawals must be completed at a branch location.

Q: Can I have my interest transferred to another Century account?

A: Yes, you can arrange to have your interest automatically transferred from your Certificate of Deposit into your checking or savings account.


Q: Where do I mail my loan payments?

A: You may mail all loan payments to our Sherman Avenue office location, ATTN: Lending Department.

Q: How do I get checks for my Home Equity Line-of-Credit account?

A: You may call our Lending Department at 856-690-9105 or contact your local branch.

Q: Who do I contact for my loan balance and/or loan payoff?

A: You can access current loan balances via our Online Banking and Automated Teller systems, as well as by calling our Lending Department. However, you must call our Lending Department at 856-690-9105 to request a payoff amount, as these figures are not available within Online Banking or through our Automated Teller system.

Q: Where can I pick up and/or submit a loan application?

A: Contact our Lending Department or any local office for loan application information.

Individual Retirement Accounts (IRAs)

Q: What is an IRA?

A: IRA is short for "Individual Retirement Account". Century Savings Bank offers bothTraditional IRA and Roth IRA time deposit accounts.

Q: What is a Traditional IRA?

A: A Traditional IRA is a special tax-favored savings account. It allows for tax-deductible contributions for most people. Most important, earnings are not taxed until you begin to withdraw from your IRA. Contributions can be made up to the tax-filing deadline (usually April 15) for that year, not including extensions.

Q: What is a Roth IRA?

A: A Roth IRA is one of the most exciting personal savings options available today. While contributions to your Roth IRA are not tax-deductible, the best part about owning a Roth IRA is what happens when you withdraw from the account: neither your contributions nor the investment gains/earnings are subject to federal income tax. As long as certain conditions are met, everything in a Roth IRA is paid out tax-free and penalty-free.

Q: Is there a limit on how much I can deposit into my IRA?

A: Contributions are limited to a specific dollar amount each year, based on whether you are under age 50, or age 50 or older. For tax year 2013, the contribution limit is $5,500 if you are under age 50, and $6,500 if you are age 50 or older. Future limits are subject to cost-of-living adjustments. Contributions may not exceed 100% of compensation.

VISA® Check Cards

Q: What is the difference between a "Credit" transaction and a "Debit" transaction on my VISA® Check Card?

A: Purchases made with your VISA® Check Card that require a signature are considered "Credit" transactions. Purchases made via the internet or telephone are typically processed as "Credit" transactions as well. This type of transaction typically results in a "hold" being placed on funds (in the amount of the purchase) in your checking account on the date of purchase. The merchant will process a subsequent transaction to debit the funds from the account. Any transaction in which a PIN is entered is considered a "Debit" transaction. Typically, the funds are withdrawn immediately from your checking account when a "Debit" transaction is processed.

Q: What are the standard daily limits for ATM/POS withdrawals on my VISA® Check Card?

A: Standard card limits are set to $500 daily for ATM and $1,000 daily for POS (Point-of- Sale) transactions.

Q: How do I report a card Lost or Stolen?

A: If a card is Lost or Stolen during normal business hours (8:30 am-5:00pm M-F), call the Bank's Operations Staff at (856) 451-3300. If a card is Lost or Stolen outside of normal business hours, call our 24-hour Hot Carding Line at 800-264-5578.

Q: Is there a fee to replace my VISA® Check Card?

A: Yes, the Bank currently charges $5.00 for a replacement card.

Q: How can I change my current PIN?

A: You can change your PIN number at any one of our six ATMs or you may call our Card Activation line at 800-448-8268 to change your PIN.

Q: I exceeded my PIN tries and now my card is locked out. How can I reset it?

A: Your PIN tries will automatically be reset if you successfully enter a correct PIN 24-hours after it is initially locked. If you do not remember your PIN, you may visit your local office and complete a request to have a PIN Mailer sent to you.

Q: Can I access my Statement Savings account with my VISA® Check Card?

A: Yes, however a statement savings account can only be added as a secondary account. Secondary accounts can be accessed only at an ATM and are not available for POS/purchase activity.

Q: How do I report fraudulent activity on my VISA® Check Card?

A: If you suspect fraud on your card, contact us immediately. In order to receive an initial credit for the lost funds, you will be required to sign paperwork (at any branch) documenting the details of your dispute. The Bank will credit your account for the full amount of your claim within 10 business days of receiving your signed paperwork. The Bank will conduct an investigation of your claim (Reg E timeframes apply) and will report the results of the investigation to you in writing within three business days of its completion.

Q. If I gave a merchant my VISA® Check Card number and authorized them to debit my account, but now I want them to stop, what can I do?

A: You must first follow the "cancellation terms" that were set forth in your original Agreement with the merchant. If you have already taken the required steps to cancel your agreement and the vendor continues to debit your account, you may then dispute any further charges with the Bank, provided that you notify us within 60 days of the receipt of your account statement that contains the disputed charges.

Q: If I am going on vacation, do I need to notify the Bank that I will be using my VISA® Check Card?

A: Yes, you should provide the Bank with the dates you will be away and the destination location. This will help ensure that your card does not get blocked for unusual card activity.

Online Banking

Q: What is Online Banking?

A: Online Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.

Q: What is required to use the Online Banking service?

A: All you need to use Internet Banking is a secure browser that supports 128 bit encryption. Typically, we support the latest versions of Internet Explorer, Firefox, Google Chrome, and Safari. Visit our "Trouble Logging In?" page for up-to-date information on recommended browsers and settings.

Q: How do I access Online Banking?

A: You must first complete the Online Banking registration form and submit it to us. Once your registration is received, we will process your request, usually within 24-48 hours. Upon submission of your application (on-screen) and after approval of your application (via e-mail), we will provide you with instructions for completing the application process and logging into Online Banking for the first time. You must have an existing checking, savings or loan account before banking online.

Q: What can I do with Online Banking?

A: You can view account balances and transaction history, transfer money, view and download account statements, pay bills, file your taxes and much more.

Q: Is any of my personal information stored in the Online Banking product?

A: Yes, the Online Banking product stores your User ID, password and user preferences.

Q: How current is my banking information?

A: Your account information is updated in an online real-time environment each time a new transaction posts to your account.

Q: What accounts will I be able to access through Online Banking?

A: You can access your Century Savings Bank checking, savings, certificate and loan accounts from the Online Banking service. Our Online Banking Product is intended to give you as much access, security, and versatility as possible.

Q: How much account information can I view at once?

A: The system will allow you to view up to six months of account history.

Q: Can I view my account details in more than one way?

A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.

Q: Can I schedule future transfers?

A: Yes, you can schedule one time, future and recurring transfers.

Q: When can I use Online Banking services?

A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: How long can I be inactive before being logged out of the Online Banking product?

A: The system is designed to automatically log you out after 10 minutes of inactivity.

Q: Can I create my own password that is easy for me to remember?

A: Yes, you create your own password when you log into Online Banking for the first time.

Q: What happens if I forget or lose my password?

A: The system will allow 5 bad login attempts prior to lockout. Upon a bad login attempt, you will be offered the option to click on a link "I cannot access my account". By clicking on this link and entering the correct information (telephone # registered for Security and Online Banking User ID), the system will send an auto-generated password to your telephone. After entering the new password, you will have option to create a new password of your choice.

Q: What if I forgot my User ID?

A: You have the ability to recover your User ID within our "Forgotten Password" feature. Simply click on the "I forgot my username" link, provide us with the email address associated with your Online Banking account, and we will email you your User ID.

Q: Can I unlock myself from Online Banking?

A: Yes, you may use the "Forgotten Password" feature to both reset AND unlock your account. However, after 3 bad attempts to unlock your account, you will be required to contact the Bank's Operations Department for further assistance.

Enhanced Login Security for Online Banking

Q: What is Enhanced Login Security?

A: Enhanced Login Security is an online security feature that will provide you additional protection from fraud and identity theft. Enhanced Login Security helps prevent unauthorized access to your accounts and secure financial information. Century Savings Bank utilizes a One-Time Passcode method for enhanced login security. You will be required to provide at least one telephone number for use with our Enhanced Login Security product.

Q: What is a One-Time Passcode?

A: This is a randomly generated six-digit number sent via text or automated voice call which allows a user temporary access to Online Banking.

Q: Why do I need to use Enhanced Login Security?

A: Enhanced Login Security will allow us to recognize you as the true owner of your account by recognizing not only your login information but also your computer. If we don't recognize your computer, we will request additional information that is possessed only by you, to ensure authorized access.

Q: How does Enhanced Login Security work?

A: You will need to add extra security to each computer that you use for online banking. This can be done easily upon login. Whenever you login from a computer that you have added extra security to, you will automatically have additional protection, and notice no difference in the way you login. However if you login from a different computer than the one you have added, you will be asked for additional information in order to login. Please note that if you use multiple browsers within the same computer you will need to add extra security to each browser separately. In order to do this you will need to log in with the additional browser that you would like to add extra security protection to and click on the "Register" button after entering your security passcode.

Q: How do I update my telephone numbers for Enhanced Login Security?

A: Once you have logged into Online Banking, click on the "My Profile" link in the upper right hand corner of your screen, then click on Security. Any phone numbers you have registered for Enhanced Login Security will be displayed. If you only have one telephone number registered, you must first add a new number then delete the existing one. If you have two numbers already registered, delete the number you wish to change and add a new number.

Q: How do you recognize my computer?

A: When you add extra security to your computer, a secure cookie (piece of code) will be placed on your computer. This secure cookie is unique, and when used in combination with your login information, creates a unique way to identify you to the system. For every login attempt after you add extra security to one computer, this secure cookie is validated along with the login identification you normally enter. This secure cookie is only used by Century Savings Bank to validate your identity and does not contain any personal information.

Q: What will adding extra security protection do for me?

A: Adding extra security protection to your computer allows us to recognize your computer along with your normal login information, which helps add additional protection from unauthorized access to your accounts. If someone were to get your login information and try to access your account from their computer, having extra security protection will stop them from gaining access because they will be asked for information that only you have, and would not have that information.

Q: What can I do to make logging in easy?

A: To make your login into Online Banking easy, we recommend that you add extra security protection to each computer that you will regularly use to access your account. Remember that, until you add extra security to a computer, we will ask you for additional information that only you can provide. If you are asked for additional information you can choose to "Register" (add extra security protection) your computer from the same page.

Q: What if I don't want you to place a cookie on my machine for recognition?

A: It is completely your choice as to whether or not you would like to register a computer (place a cookie) for future recognition. If you choose NOT to register your computer, you will be required to provide additional information (One-time passcode) each time you log into Online Banking from that machine. We do not recommend registering a device that is publicly accessible or one on which there is no adequate security in place.

Q: Can I login from multiple computers and browsers?

A: Yes, you can login from as many different computers and browsers as you like. If you login from a computer that you haven't added extra security to, you will be asked for additional information so that we can verify that it's really you. If you provide this information correctly, you will have the option to add extra security to that computer, and avoid being asked for this extra information again. Please note that if you use multiple browsers within the same computer you will need to enroll each browser separately.

Q. Can I still login to my account from anywhere?

A: Yes, this feature does not prevent you from logging in from any computer. If we do not recognize the computer that you are using then we will simply ask for additional information that only you have before allowing you access. Please note that you will need to have access to one of the telephone numbers that you have registered for enhanced login security.

Q: Why do I keep getting asked for extra information when I login from a computer that I have already "Registered" and added extra security to?

A: This is probably happening because the secure cookie that was placed within your browser is getting deleted. This can happen if you delete cookies from your machine. This is a common method that Spyware blocker software uses to remove potentially risky items from your computer. These solutions typically remove ALL cookies as a precaution, even though very few cookies are actually security risks. In order to use this feature without being asked for additional information at each login, the secure cookie that we use to identify your computer must stay within your browser. We recommend that you do not delete these cookies if you do not want to be asked for additional information at each login.

Q: I share my computer with someone that also uses On-Line Banking. Can both of us still login from the same computer?

A: Yes. You can use the same computer to login to your individual accounts safely. You will not be able to access each other's information. This is because your secure cookie is linked to only your login information. There is no limit as to how many secure cookies can be installed on the same computer. Just remember to never share your User ID or Password with anyone.

Bill Payment and Presentment

Q: How does Bill Payment and Presentment work?

A: Payments are sent to your designated payees on the day you select (Process Date). Payments are sent either electronically or by paper check, depending upon the payee's ability to accept electronic payments. Electronic payments take up to two business days to reach your payee while paper checks may take up to 5 business days. Payments will be electronically deducted from your Century Savings Bank account on or after the Process Date, never before. For your convenience, you have the option of setting up payments as one-time only or recurring.

Q: Is it possible to schedule recurring payments?

A: Yes. You can schedule payments once a week, once every two weeks, twice a month, once a month, once every 2 months, once every 3 months, once every 6 months, or once a year. The final payment of a recurring payment scheme may be designated by a final payment date or it may continue indefinitely.

Q: How do I register for electronic Bill Payment and Presentment?

A: Bill Payment and Presentment registration is easy! If you don't already have access to Online Banking, there is a simple one-step process which allows you to enroll for both Online Banking and Bill Payment and Presentment at the same time. Once you have been approved for Online Banking, your application for Bill Payment and Presentment will automatically be sent to FIS for approval, and within minutes you can start paying your bills online. If you already have Online Banking access, you simply need to click on the Bill Pay button in the top navigation. The first time you attempt to access the bill payment section of Online Banking, you will be prompted to begin online registration. You are first requested to read and accept the authorization disclosure. Failure to accept the disclosure terms prevents the registration process from proceeding. Once the disclosure is agreed to, complete the online registration form and within minutes, you will be able to begin paying your bills online.

Q: When I add a new payee to my Bill Payment and Presentment account, how quickly will the change take place?

A: As soon as the new payee setup process is completed, you will be able to schedule a payment.

Q: Can I receive an annual summary of my bill payments?

A: The Bill Pay product allows you the option to view and download payment history. You may choose from preselected viewing options (last 7 days, last 2 months, or last 6 months), or you may select your own customer viewing dates.

Q: Can I use electronic Bill Payment and Presentment with all my accounts?

A: Only checking accounts can be used for Bill Payment and Presentment purposes.

Q: How do I add a new checking account for Bill Payment?

A: You will need to complete and submit an Add/Delete Request Form (found in the Secure Forms section of Online Banking). In the "Account Type" box next to the account Number, type in "Add to Bill Pay" to ensure that Bank staff know to add the account to Bill Pay.

Q: When is Bill Payment and Presentment available?

A: You can schedule payments 24 hours a day, seven days a week.

Q: Are my Bill Payment and Presentment transactions reflected as Online Banking transactions?

A: Yes. All Bill Payment and Presentment transactions become part of your account transaction history and show up on your monthly account statement and Online Banking account histories.

Q: How do I add new payees?

A: You may add a new payee from the top of the main page in the "Need to pay someone new" box or from the bottom of the main page in the "Add a payee" box.

Q: How do I update a payee's account number?

A: To update a payee's account number, click on the "Options" dropdown menu to the right of the payee name and then click on Account Information. Type the new payee account number in the "Account Number " box and click Save.

Q: How do I update a payee's remittance address?

A: Click on the "Options" dropdown menu to the right of the payee name and then click on Account Information. Type the new remittance address and click Save. NOTE:  If the Address fields are not editable and you see the words "The address is on file", don't worry. This means our Bill Pay vendor has a payment relationship with that payee and they get payment delivery instructions directly from them.

Q: How can I end online delivery of a bill and resume receiving my paper bill at home?

A: If for some reason you would like to stop receiving an eBill for a payee, unenrolling is simple. Locate the payee in your list and click the "Options" button to open the window. The window should open directly to the eBill tab. Click "Stop Receiving Electronic Bill". For payees from whose website we retrieve your bills, this process will simply end online delivery of your bill. If you have requested that your payee stop sending the paper bill to your home, you should contact your payee directly to resume receiving a paper bill.

Q: Can Bill Payment and Presentment be used when I am out of the country?

A: Bill Payment and Presentment provides you with peace of mind when you are traveling for an extended period of time. All you need is access to the Internet with a secure browser and you can pay your bills while out of the country. Payees must be located within the 50 United States and Territories.

Q: Is there a limit to the number of Bill Payment and Presentment accounts I can set-up?

A: Bill Payment and Presentment can support multiple funding accounts. However, additional accounts can be made available only upon request. See "How Do I Add a New Checking Account for Bill Payment?" for further instruction.

Q: Who can be paid using the Bill Payment and Presentment system?

A: Anyone in the 50 United States and territories who can accept a check can be paid using the Bill Payment and Presentment system. You can pay practically anyone- charge accounts, utilities, auto loans, professionals, even a lawn service or a relative. However, tax payments (such as federal, state and local) and court directed payments (such as alimony and child support) cannot be processed through our online Bill Payment and Presentment system.

Q: Can I pay my bills on the weekend?

A: You can set up your payments during the weekend. However, when scheduling payments on a weekend, the first day for which you can schedule payments (single or recurring) is the first business day following the weekend. Generally, single or recurring payments that fall on a Saturday, Sunday or bank holiday are processed on the next business day and are debited from your account within two business days. If a bank holiday falls on either a Friday or Monday, the debit will occur within three days.

Q: If I schedule multiple bill payments for a single day, how will my account be debited- as a lump sum or separately?

A: Each bill payment is debited separately.

Q: What if I do not have sufficient funds on the day FIS (Bill Payment and Presentment provider) debits my account?

A: Following is a summary of FIS's Insufficient Funds procedure: 1.  A block will automatically be placed for three business days on all accounts that have an ACH debit returned to Bill Payment and Presentment services. No additional bill payments will be processed until the account is properly funded and the return(s) cleared. If a payment request is received while the account is blocked, a letter will be sent notifying you that the payment(s) will not be processed. A copy will also be sent to Century Savings Bank.  2. Upon the first return, FIS will automatically re-send all ACH returns under $100.00. Exception: debits for payments in which the credit portion was sent electronically will be resent regardless of the dollar amount without financial institution verification. 3.  FIS will contact Century Savings Bank to verify all returns exceeding $100.00. If funds are available, they will re-send the return(s). If funds are unavailable and if the payment was made by check, a stop payment will be placed.

Q: How is my account debited?

A: Your account is debited via ACH. The Automated Clearing House is a funds transfer system which provides for the interbank clearing of electronic entries for participating financial institutions.

Q: If I make an error in selecting an electronic payee and it results in a late fee, am I responsible for the charges?

A: If you select the wrong payee from your list of available payees or make a payment to a payee with an invalid remittance address, then you will be responsible for the late fee. If you make a payment to a payee with a valid remittance address, and FIS routes the payment incorrectly, then FIS will take responsibility for the late fee.

Q: How do I place a 'stop payment' on a bill payment?

A: A payment may be edited or deleted anytime before the "process date." Payments that have been remitted electronically cannot be stopped. Stop payment requests for check payments must be directed to FIS at (800)823-7555.

Q: How do I change the email address associated with my Bill Payment notifications?

A: Contact the Operations Department to update your Bill Payment email address.


Q: How do I sign up to receive electronic statements (eStatements)?

A. You must first have Online Banking access to receive eStatements. In order to sign up for eStatements, log into Online Banking and click on the eStatement "Quick Link" located in the upper right hand side of the screen. Once you have accepted the "Consent and Agreement for Electronic Delivery of Bank Statement", you will immediately have access to the eStatement product.

Q: For which accounts will I receive eStatements?

A. You will receive eStatements for ALL statement accounts that are activated for Online Banking.

Q: If the Bank sends out disclosure information or customer education pamphlets in the paper statements, how will I get them if I have eStatement?

A: The Bank will post an electronic version of all correspondence (disclosures and educational materials) that are sent in the paper statements. These will be available for viewing in the "Valuable Information" tab within your eStatement.

Q: How long will an eStatement be available for viewing?

A: The Bank will archive eStatements for a minimum of 12 (rolling) months.

Q: Am I able to print out my eStatements if I wish to retain a paper copy?

A: Yes there is a "printable version" link available within the eStatement.

Q: Is it easy to reconcile my account if I get eStatements?

A: Yes, there is a "Reconcile" link built directly into the eStatement which allows you to electronically reconcile your account balance to the one in your checkbook.

Q: What if I no longer wish to receive eStatements?

A: You may submit a written request to the Bank to discontinue eStatements.


Checking, Savings, Money MarketsCDLoans

Century Checking Plus $300.00 0.30%

Statement Savings Plus $100.00 0.50%

Money Market Plus $100,000+ 0.55%

Fee Schedule